Welcome to the AgileIP onboarding and support website!
Our goal is to help you get the most out of our platform, our softphone, and various desk phones.
Learn how to get the most out of this website.
This website contains multiple articles to help you use our platform. You can use this website as a reference and leverage it to get the most out of our service.
Select one of these categories to get started:
Softphone application
We maintain a series of articles for each version of our softphone application (iOS, Android, PC, and MacOS) to help you get the most out of it.
Desk phones
We offer multiple models of desk phones. We maintain a list of articles based on our customers’ most frequent support requests for those models.
Frequently asked questions
If you have anything else you want to ask, reach out to us.
What happens when my employees are on holiday or have days off?
Our softphone allows the users to program “do not disturb” dates and periods. This feature enables employees to specify their working hours and ensure you respect their time off. Workalcholic can, of course, decide to pick up calls 24/7 if they wish!
How hard is it to install the softphone?
Your employees receive an instruction email with our one-time use QR code (for mobile) or user/password (for PC and Mac). They download the app and use the QR code or the credentials provided. On a mobile device, the installation typically takes a few seconds.
How can a softphone help me retain my employees?
Currently, there is a shortage of skilled workers, and offering the possibility to work remotely from home is something prospective employees seek out. Our softphone allows your business to do just that.
I’m tired of paying my office rent. How can you help?
Some of our customers made the switch and became 100% office-free using our softphone and completely closed their main office. While this is not for every business, having the tools available to enable remote work can help you significantly decrease the office space you need and yield significant savings.
Is this a secure solution?
Most softphones on the market require you to give your employees the sip credentials (user/password) so they can install the application. This practice is insecure since those credentials can be reused, lost, or shared by mistake. We take a strict and secure approach using one-time use credentials. Once used, our credentials can’t be reused, ensuring you maintain your business account’s security.
Are there other requirements I should be aware of?
Recent hardware (mobile, desktop, laptop) and a good internet connection are required to get the best quality possible.
How can a softphone help me find new employees?
The softphone also will enable you to reach out and employ employees that are geographically far from your office, increasing the pool of potential hires.