{"id":1283,"date":"2024-05-17T15:14:56","date_gmt":"2024-05-17T15:14:56","guid":{"rendered":"https:\/\/agileip-support.com\/base-de-connaissances\/systeme-de-reception-automatique\/"},"modified":"2025-03-27T14:07:24","modified_gmt":"2025-03-27T14:07:24","slug":"systeme-de-reception-automatique","status":"publish","type":"ht_kb","link":"https:\/\/agileip-support.com\/en\/knowledge-base\/interactive-welcome-message-registration-instructions\/","title":{"rendered":"Interactive welcome message – Registration instructions (IVR)"},"content":{"rendered":"

Auto-Attendant describes a feature in a\u00a0telephony system (PBX)\u00a0where a voice menu system helps the caller reach the intended extension\/party without having to go through a human telephone operator or a receptionist.<\/em><\/p>\n

****************<\/p>\n

\n
Before recording your\u00a0message<\/span>, please make sure your script is complete.<\/div>\n
<\/div>\n<\/div>\n

Sample IVR script :<\/h4>\n
\n
\n

Fran\u00e7ais<\/u><\/strong><\/p>\n

Merci d\u2019avoir appel\u00e9 NOM COMPAGNIE. For English press 9.<\/p>\n

Si vous connaissez le num\u00e9ro du poste de la personne que vous d\u00e9sirez joindre, composez-le maintenant.<\/p>\n

Pour le d\u00e9partement des op\u00e9rations appuyez sur le 1, pour les ventes appuyez sur le 2, pour la comptabilit\u00e9 appuyez sur le 3, pour consulter le r\u00e9pertoire de l\u2019entreprise faites l\u2019\u00e9toile, et pour une assistance imm\u00e9diate appuyez sur le 0. Pour r\u00e9p\u00e9ter ce message, appuyez sur le 8.<\/p>\n

English<\/u><\/strong><\/p>\n

Thank you for calling COMPANY NAME.<\/p>\n

If you know the extension of the person you would like to reach, please dial it now.<\/p>\n

To reach the operations department press 1, for the sales department press 2, for accounting press 3, to access the company directory please press the star key, for immediate assistance press 0. To hear this message again press 8.<\/p>\n<\/div>\n<\/div>\n

Note: <\/strong><\/span>Note that our system does not support the # key, so if you have the option for a directory, please use the star (*) in place of the hash.<\/strong><\/p>\n

\n
<\/div>\n

The procedure for recording your message is as follows:<\/h4>\n<\/div>\n
    \n
  1. Dial the following number: 1-855-510-5010, then enter extension 202.<\/li>\n
  2. When prompted,\u00a0first state the name of the company for which the message is being recorded<\/strong>, take a short pause, then record your complete message in French and\/or English.<\/li>\n
  3. If you make a mistake, press the star (*) key\u00a0<\/strong>to start over completely.<\/li>\n
  4. Once the recording is complete,\u00a0press 7 to review your message.<\/strong><\/li>\n
  5. If you are not satisfied with the recording, press the star (*) key to start over.<\/li>\n
  6. Hang up once you are satisfied with your recording.<\/li>\n<\/ol>\n
    <\/div>\n
    We will then automatically receive the recording audio file in the correct format. <\/em><\/div>\n
    Then send us your instructions by e-mail to support@agileip.ca<\/a><\/em><\/div>\n","protected":false},"excerpt":{"rendered":"

    Auto-Attendant describes a feature in a\u00a0telephony system (PBX)\u00a0where a voice menu system helps the caller reach the intended extension\/party without having to go through a human telephone operator or a receptionist. **************** Before recording your\u00a0message, please make sure your script is complete. Sample IVR script : Fran\u00e7ais Merci d\u2019avoir appel\u00e9 NOM COMPAGNIE. For English press […]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[77],"ht-kb-tag":[],"class_list":["post-1283","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-general-information"],"acf":[],"_links":{"self":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb\/1283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/comments?post=1283"}],"version-history":[{"count":0,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb\/1283\/revisions"}],"wp:attachment":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/media?parent=1283"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=1283"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=1283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}