{"id":772,"date":"2023-06-19T19:18:50","date_gmt":"2023-06-19T19:18:50","guid":{"rendered":"https:\/\/softphonefaq.wpengine.com\/?post_type=ht_kb&#038;p=772"},"modified":"2023-06-29T15:36:35","modified_gmt":"2023-06-29T15:36:35","slug":"attended-call-transfer","status":"publish","type":"ht_kb","link":"https:\/\/agileip-support.com\/en\/knowledge-base\/attended-call-transfer\/","title":{"rendered":"Attended Call Transfer"},"content":{"rendered":"\r\n<p>Attended transfer allows you to notify the person you are transferring the call to, prior to completing the transfer (e.g.: \u201cExcuse me Mr. XYZ, I have Mr. ABC on the line for you, can you take the call?\u201d)<\/p>\r\n<h3 class=\"wp-block-heading\">Step 1:<\/h3>\r\n\r\n\r\n\r\n<p>Click on &#8220;Attend&#8221; transfer icon to transfer a call to an extension or a phone number.<\/p>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-775\" src=\"https:\/\/softphonefaq.wpengine.com\/wp-content\/uploads\/2023\/06\/attend-1.jpg\" alt=\"\" width=\"610\" height=\"503\" srcset=\"https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/attend-1.jpg 610w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/attend-1-300x247.jpg 300w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/attend-1-50x41.jpg 50w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Step 2:<\/h3>\r\n\r\n\r\n\r\n<p>Dial an extension number or a phone number using the <a href=\"https:\/\/softphonefaq.wpengine.com\/en\/knowledge-base\/sidebar-keypad-vs-dtmf-keypad\/\" target=\"_blank\" rel=\"noopener\">sidebar dial pad<\/a>.<\/p>\r\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-768\" src=\"https:\/\/softphonefaq.wpengine.com\/wp-content\/uploads\/2023\/06\/3-way-7.jpg\" alt=\"\" width=\"609\" height=\"477\" srcset=\"https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/3-way-7.jpg 609w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/3-way-7-300x235.jpg 300w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/3-way-7-50x39.jpg 50w\" sizes=\"(max-width: 609px) 100vw, 609px\" \/><\/p>\r\n<h3>Step 3:<\/h3>\r\n<p>\r\n\r\n<\/p>\r\n<p>The attended transfer allows you to talk to a person before transferring a call. Once the person is ready for the call transfer, click the &#8220;Complete transfer&#8221; icon.<\/p>\r\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-773\" src=\"https:\/\/softphonefaq.wpengine.com\/wp-content\/uploads\/2023\/06\/attend-2.jpg\" alt=\"\" width=\"610\" height=\"485\" srcset=\"https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/attend-2.jpg 610w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/attend-2-300x239.jpg 300w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/attend-2-50x40.jpg 50w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Attended transfer allows you to notify the person you are transferring the call to, prior to completing the transfer (e.g.: \u201cExcuse me Mr. XYZ, I have Mr. ABC on the line for you, can you take the call?\u201d) Step 1: Click on &#8220;Attend&#8221; transfer icon to transfer a call to an extension or a phone [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[],"class_list":["post-772","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-pc-windows-macos"],"acf":[],"_links":{"self":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb\/772","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/comments?post=772"}],"version-history":[{"count":0,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb\/772\/revisions"}],"wp:attachment":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/media?parent=772"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=772"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=772"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}