{"id":778,"date":"2023-06-19T20:00:33","date_gmt":"2023-06-19T20:00:33","guid":{"rendered":"https:\/\/softphonefaq.wpengine.com\/?post_type=ht_kb&#038;p=778"},"modified":"2023-06-29T15:36:35","modified_gmt":"2023-06-29T15:36:35","slug":"active-call-keypad","status":"publish","type":"ht_kb","link":"https:\/\/agileip-support.com\/en\/knowledge-base\/sidebar-keypad-vs-dtmf-keypad\/","title":{"rendered":"Sidebar Keypad  VS DTMF Keypad"},"content":{"rendered":"\r\n\r\n\r\n<h3>Difference between keypads and when to use them.<\/h3>\r\n<p>&nbsp;<\/p>\r\n<h3>Sidebar keypad:<\/h3>\r\n<p>When on an active call the keypad on the left sometimes stays open. This sidebar keypad is used only if you want to initiate a <strong>second call, 3-way conference, or transfer a call, while you are still on an active call.<\/strong><\/p>\r\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-782\" src=\"https:\/\/softphonefaq.wpengine.com\/wp-content\/uploads\/2023\/06\/active-keupad-1.jpg\" alt=\"\" width=\"610\" height=\"501\" srcset=\"https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/active-keupad-1.jpg 610w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/active-keupad-1-300x246.jpg 300w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/active-keupad-1-50x41.jpg 50w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n<h3>DTMF keypad:<\/h3>\r\n<p>Click the &#8220;DTMF&#8221; icon to display a second keypad, then use that keypad to navigate through the IVR.<\/p>\r\n<p>An IVR (Interactive Voice Response System) is the front end of the phone call that greets the caller and provides him with menu options. By using the DTMF keypad, a caller simply needs to push the number on his keypad that corresponds to the number of the menu option.<\/p>\r\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-786\" src=\"https:\/\/softphonefaq.wpengine.com\/wp-content\/uploads\/2023\/06\/DTMF-keypad1.jpg\" alt=\"\" width=\"610\" height=\"573\" srcset=\"https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/DTMF-keypad1.jpg 610w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/DTMF-keypad1-300x282.jpg 300w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/DTMF-keypad1-50x47.jpg 50w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p>\r\n<p><strong>Note:<\/strong> The <a href=\"https:\/\/softphonefaq.wpengine.com\/en\/knowledge-base\/sidebar-keypad-vs-dtmf-keypad\/\" target=\"_blank\" rel=\"noopener\">DTMF keypad<\/a> will remain open until you click on the active call icon.<\/p>\r\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-788\" src=\"https:\/\/softphonefaq.wpengine.com\/wp-content\/uploads\/2023\/06\/active-call-button.jpg\" alt=\"\" width=\"610\" height=\"573\" srcset=\"https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/active-call-button.jpg 610w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/active-call-button-300x282.jpg 300w, https:\/\/agileip-support.com\/wp-content\/uploads\/2023\/06\/active-call-button-50x47.jpg 50w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/><\/p>\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>&nbsp;<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Difference between keypads and when to use them. &nbsp; Sidebar keypad: When on an active call the keypad on the left sometimes stays open. This sidebar keypad is used only if you want to initiate a second call, 3-way conference, or transfer a call, while you are still on an active call. &nbsp; DTMF keypad: [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[],"class_list":["post-778","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-pc-windows-macos"],"acf":[],"_links":{"self":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb\/778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/comments?post=778"}],"version-history":[{"count":0,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb\/778\/revisions"}],"wp:attachment":[{"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/media?parent=778"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb-category?post=778"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/agileip-support.com\/en\/wp-json\/wp\/v2\/ht-kb-tag?post=778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}