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Attended Call Transfer

Attended transfer allows you to notify the person you are transferring the call to, prior to completing the transfer (e.g.: “Excuse me Mr. XYZ, I have Mr. ABC on the line for you, can you take the call?”)

Step 1:

Click on “Attend” transfer icon to transfer a call to an extension or a phone number.

Step 2:

Dial an extension number or a phone number using the sidebar dial pad.

Step 3:

The attended transfer allows you to talk to a person before transferring a call. Once the person is ready for the call transfer, click the “Complete transfer” icon.






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