Auto-Attendant describes a feature in a telephony system (PBX) where a voice menu system helps the caller reach the intended extension/party without having to go through a human telephone operator or a receptionist.
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Sample IVR script :
Français
Merci d’avoir appelé NOM COMPAGNIE. For English press 9.
Si vous connaissez le numéro du poste de la personne que vous désirez joindre, composez-le maintenant.
Pour le département des opérations appuyez sur le 1, pour les ventes appuyez sur le 2, pour la comptabilité appuyez sur le 3, pour consulter le répertoire de l’entreprise faites l’étoile, et pour une assistance immédiate appuyez sur le 0. Pour répéter ce message, appuyez sur le 8.
English
Thank you for calling COMPANY NAME.
If you know the extension of the person you would like to reach, please dial it now.
To reach the operations department press 1, for the sales department press 2, for accounting press 3, to access the company directory please press the star key, for immediate assistance press 0. To hear this message again press 8.
Note: Note that our system does not support the # key, so if you have the option for a directory, please use the star (*) in place of the hash.
The procedure for recording your message is as follows:
- Dial the following number: 1-855-510-5010, then enter extension 202.
- When prompted, first state the name of the company for which the message is being recorded, take a short pause, then record your complete message in French and/or English.
- If you make a mistake, press the star (*) key to start over completely.
- Once the recording is complete, press 7 to review your message.
- If you are not satisfied with the recording, press the star (*) key to start over.
- Hang up once you are satisfied with your recording.